Overview

At Yanutta®, we take great pride in the quality and freshness of every jar we produce. We want every customer to be completely satisfied with their purchase.

If something isn’t quite right with your order, please get in touch with us and we’ll do everything we can to resolve the issue quickly and fairly.

As we sell freshly prepared food products, certain restrictions apply to returns for health, hygiene and food safety reasons.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

UK Delivery

Yanutta® currently delivers exclusively within the United Kingdom.

Orders placed with delivery addresses outside the UK will be cancelled and refunded.

Returns

Due to the nature of our products, we are unable to accept returns of food items that have been:

• Opened
• Consumed
• Used
• Stored incorrectly
• Returned in a condition other than that in which they were delivered

For food safety and hygiene reasons, returned food products cannot be resold.

This does not apply where products are faulty, damaged during delivery or where you have received the wrong item.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us within 24 hours of receiving your delivery.

To help us investigate your claim, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Clear photographs of the outer packaging

Once your claim has been reviewed, we may offer one of the following, depending on the circumstances:

Once reviewed, we may offer:

• A replacement product
• Store credit
• A full or partial refund

Any refund or replacement will be provided in accordance with your rights under UK consumer law.

Lost or Delayed Deliveries

If your order has not arrived within the expected delivery time frame, please contact us as soon as possible.

We may need to investigate the delivery with our courier before arranging a replacement or issuing a refund.

While we will always do our best to assist, we cannot accept responsibility for delays caused by:

• Courier service disruptions
• Incorrect delivery information supplied during checkout
• Severe weather conditions
• Events beyond our reasonable control

Order Cancellations

As every Yanutta® jar is freshly prepared to order, cancellations can only be accepted before production has begun.

Once your order has been prepared or dispatched, we are generally unable to cancel it due to the perishable nature of our products.

If you need to cancel your order, please contact us as soon as possible after placing it.

Refunds

Where a refund is approved, it will be issued to your original payment method.

Please allow up to 5 to 10 working days for your payment provider or bank to process the refund after it has been authorised.

Delivery charges are non-refundable unless:

• The product is faulty
• The incorrect item was supplied
• A refund of delivery costs is required by law

Allergens

Yanutta® products contain peanuts and may also contain or come into contact with:

• Milk
• Soya
• Hazelnuts
• Barley
• Tree nuts
• Wheat

Customers are responsible for reviewing all ingredient and allergen information before purchasing and consuming our products.

We cannot accept responsibility for allergic reactions where allergen information has been clearly provided and refunds will not be offered in these circumstances.

Natural Product Variation

Our peanut butter is made fresh using natural ingredients, which means slight variations between batches are completely normal.

You may notice differences in:

• Texture
• Natural oil separation
• Colour
• Consistency
• Appearance

These natural variations are expected and should not be considered product defects.

Contact Us

If you have any questions about this Refund & Returns Policy or need assistance with an order, we’d be happy to help.

Yanutta®
Website: https://yanutta.com
Email: hello@yanutta.com
Address: Yanutta, 2/2, 18 Howat Street, Glasgow, G51 3AP.