Contact Us
We’re Here to Help
Have a question about your order, delivery or our products?
Our team is always happy to help.
Whether you need an update on your jar, want to know more about our ingredients or simply want to say hello, we’d love to hear from you.
Customer Support
For all enquiries, please contact us at:
We aim to respond within 24 to 48 hours, Monday to Friday.
Order Queries
If your enquiry relates to an existing order, please include the following details:
- Your full name
- Order number
- The email address used at checkout
Providing these details helps us find your order quickly and resolve your enquiry as efficiently as possible.
Delivery Information
We currently:
- Deliver across the UK only
- Prepare and ship all orders within 24 hours of being made
- Use tracked delivery services wherever available
If your order has not arrived yet, please allow the full delivery time frame before contacting us. If you still need help, our team will be happy to look into it for you.
Frequently Asked Before Contacting
Where is my order?
Once your order has been dispatched, you’ll receive a tracking update by email so you can follow your delivery.
Can I change my order?
As every Yanutta® jar is freshly made to order, changes must be requested as soon as possible after placing your order. Please contact us immediately and we’ll do our best to help.
Do you deliver outside the UK?
Not at the moment. We currently deliver within the UK only, allowing us to maintain the freshness, quality and speed that make Yanutta® different.
Are your products made fresh?
Yes. Every Yanutta® jar is freshly made daily in small batches and shipped within 24 hours to ensure you receive it at its best.
Business Enquiries
For partnerships, collaborations or wholesale opportunities, please contact us at:
Please include as much information as possible about your enquiry so we can understand how we can work together.
Follow Yanutta®
Stay connected for new flavours, behind the scenes content, exclusive releases and limited drops.
Instagram: @Yanutta
TikTok: @Yanutta
Facebook: Yanutta
X: @Yanutta
Our Promise
Every message matters and every order matters.
We take pride in looking after our customers and will always do our best to resolve any issues quickly, fairly and with care.
Response Times
General enquiries: 24 to 48 hours.
Order related enquiries: Priority response.
Peak periods: Response times may be slightly longer.
Thanks for Reaching Out
We truly appreciate every customer who chooses Yanutta®.
Thank you for being part of our journey. We’ll get back to you as soon as possible.